Privacy Policy

Studio Bath Co. 
Last updated: 28 October 2026 

1. Introduction

At Studio Bath Co., we respect your privacy and are committed to handling your personal information responsibly and transparently. 

This Privacy Policy explains how Studio Bath Co. (referred to as “we”, “our” or “us”) collects, uses, stores and discloses personal information when you visit our website, contact our team, enquire about our bathroom renovation services or engage with our business. 

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business. 

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that is reasonably necessary for our business activities and the delivery of our services. 

This may include: 

  • Your full name 
  • Email address 
  • Telephone number 
  • Residential or project address 
  • Details about your bathroom renovation or building project 
  • Project preferences, anticipated budget and preferred timelines 
  • Photographs, measurements or plans you provide relating to your property 
  • Information submitted through our website contact forms 
  • Information provided through Facebook, Instagram or other advertising enquiry forms 
  • Correspondence between you and our team 
  • Payment, invoicing and transaction information 
  • Website usage information, including device information, IP address and browsing activity 

We generally collect personal information directly from you when you submit an enquiry, request a quotation, communicate with us or engage our services. 

We may also receive information through third-party platforms, including Meta, Google and referral partners, where appropriate.

3. How We Use Your Information

Studio Bath Co. collects and uses personal information to provide a professional, personalised bathroom renovation experience. 

We may use your information to: 

  • Respond to enquiries and requests for information 
  • Arrange consultations and site visits 
  • Prepare quotations, proposals and project estimates 
  • Plan, coordinate and deliver bathroom renovation services 
  • Communicate with you throughout your renovation 
  • Manage appointments, project schedules and customer relationships 
  • Process invoices and payments 
  • Provide customer service and respond to feedback 
  • Improve our website, services and customer experience 
  • Measure the effectiveness of our marketing and advertising 
  • Send relevant marketing communications where permitted by law 
  • Meet our legal, regulatory and business obligations 

We use personal information for the purposes for which it was collected and other purposes permitted by applicable law. 

4. Website Enquiries and Contact Forms

When you complete an enquiry form on our website, we collect the information you provide to help us understand your renovation requirements and respond appropriately. 

This may include your contact details, property location, renovation preferences, anticipated investment and preferred project timeline. 

Submitting an enquiry allows our team to contact you regarding your project and provide information about our services. 

Where practical, you may contact us with a general question without providing detailed personal information. Certain information may be necessary to prepare a quotation or deliver our renovation services.

5. Facebook, Instagram and Google Advertising

Studio Bath Co. uses digital advertising platforms, including Meta (Facebook and Instagram) and Google Ads, to promote our bathroom renovation services. 

When you interact with our advertisements, complete a lead form or submit an enquiry through these platforms, we may receive the personal information you choose to provide. 

This information may include your name, telephone number, email address, suburb and renovation requirements. 

We use this information to respond to your enquiry, discuss your project and arrange consultations where appropriate. 

Advertising platforms may also collect information about your interactions with advertisements in accordance with their own privacy policies. 

We encourage you to review the privacy policies of Meta and Google for further information about their data-handling practices.

6. Cookies, Analytics and Website Tracking

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve our online experience. 

Depending on the technologies enabled on our website, these may include: 

  • Google Analytics 
  • Google Ads conversion tracking 
  • Meta Pixel 
  • Website performance and analytics tools 
  • Advertising measurement and remarketing technologies 

These technologies may collect information such as pages visited, time spent on our website, browser type, device information and interactions with website content. 

We may use this information to analyse website performance, understand customer interests, measure advertising results and improve our marketing. 

Some third-party advertising providers may use cookies or similar technologies to display relevant advertisements on other websites and platforms. 

You can manage or restrict cookies through your browser settings and, where available, our website’s cookie preferences. 

Disabling certain cookies may affect website functionality.

7. Marketing Communications

From time to time, Studio Bath Co. may send information about our services, completed projects, renovation inspiration or business updates. 

We only send electronic marketing communications where we have the necessary consent or are otherwise permitted to do so under applicable law. 

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly. 

Opting out of marketing communications will not prevent us from contacting you about an existing enquiry, quotation or renovation project where necessary.

8. Sharing Your Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and deliver our services. 

These may include: 

  • Employees, contractors and authorised representatives 
  • Licensed tradespeople and subcontractors involved in your renovation 
  • Suppliers and service providers involved in your project 
  • Website hosting and technology providers 
  • Customer relationship management and project management software providers 
  • Email, communication and administrative service providers 
  • Payment processing and accounting providers 
  • Marketing, analytics and advertising service providers 
  • Professional advisers, including accountants, insurers and legal advisers 
  • Government authorities or regulatory bodies where required by law 

We take reasonable steps to ensure personal information is handled appropriately when shared with service providers. 

We do not sell customer contact information to third parties for their independent marketing purposes.

9. Overseas Storage and Disclosure

Some third-party platforms and technology providers used by Studio Bath Co., including advertising, analytics, website hosting and communication services, may store or process information outside Australia. 

Depending on the services used and their data-processing arrangements, personal information may be disclosed to overseas recipients. 

[Before publication, confirm whether overseas disclosures occur and identify the relevant countries where practicable.] 

Where required by applicable privacy law, we take reasonable steps to ensure overseas disclosures are managed appropriately.

10. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. 

Depending on the information and systems involved, these measures may include restricted access, password protection, secure digital systems and appropriate administrative safeguards. 

Personal information may be stored electronically or in physical records where necessary for our business operations. 

We retain personal information for as long as reasonably required for the purposes described in this policy or to meet applicable legal and business obligations. 

When personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it where appropriate and required by law. 

Although we take reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated. 

To make a request, please contact us using the details at the end of this policy. 

We may need to verify your identity before providing access to or updating personal information. 

We will respond within a reasonable timeframe and handle requests in accordance with applicable privacy law.

12. Photography and Project Content

As part of our bathroom renovation services, Studio Bath Co. may photograph or film completed projects for documentation, portfolio development, website content, social media or advertising. 

Where project photography or video is intended for public marketing use, we will obtain appropriate permission from the relevant client or property owner. 

We aim to respect the privacy of our clients and avoid publishing identifying personal information without appropriate authorisation. 

Clients may contact us to discuss the use of images relating to their renovation project.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, including social media platforms, suppliers and other service providers. 

These websites operate independently and may have their own privacy policies and data-handling practices. 

Studio Bath Co. is not responsible for the privacy practices or content of third-party websites. 

We encourage visitors to review the privacy policies of any external websites they access.

14. Privacy Enquiries and Complaints

If you have a question or concern about how Studio Bath Co. collects, uses or manages personal information, please contact us using the details below. 

If you believe your privacy has been compromised, you may submit a written complaint outlining your concern. 

We will review your complaint, investigate where appropriate and aim to provide a response within 30 days. 

If your complaint remains unresolved, and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC). 

Website: www.oaic.gov.au

15. Changes to This Privacy Policy

Studio Bath Co. may update this Privacy Policy from time to time to reflect changes to our business operations, technology, services or legal obligations. 

Any updates will be published on our website with a revised last-updated date. 

We encourage visitors to review this policy periodically. 

16. Contact Studio Bath Co.

For privacy enquiries, requests to access or correct personal information, or complaints, please contact: 

Studio Bath Co. 

Legal business name: Studio Bath Co. 
Location: Adelaide, South Australia 
Email: admin@studiobathco.com 
Phone: 0431 774 187 
Postal address: PO BOX 229, Woodville, SA 5011 
Website: www.studiobathco.com 
Privacy contact: Kyle Osborne CEO and Builder. Builders Licence: BLD294461